Azure Managed Service Practice

Our Pro Services

To get the best from modern cloud computing, you need access to people who have automation and orchestration of cloud services in their DNA.

Our team exists to discover, migrate, optimise, educate, and consult on your whole digital transformation programme.

Discover

A migration strategy to realise the benefits of digital transformation begins with a discovery and analysis process, to create a specific business and technical validation plan.

This plan will allow you to discover all your applications, their workload and data dependencies, and the right target location.

 

Migration Planning

Our flexible and powerful migration toolkit enables application migration from anywhere to our Azure Stack and Azure platforms.

Inbuilt migration testing ensures expected results and warm migration means no long outages. With advanced monitoring and analytics, it’s possible to manage both performance and utilization as we execute the migration of your workloads.

 

Optimise

Leverage the real power of our Azure and Azure Stack Platforms. Using intelligent algorithms to maximize utilization and identify blockers, your migration plan will ensure application performance with right-sized machines. Our planning and assessment tools will guide the process from right-sizing to remodelling and rearchitecting if needed.

Book an Azure Stack demo?

Cloud Care: Enhanced SLAs for your Cloud Architecture

Enhance your SLA on Azure and Umbrellar Cloud powered by Azure Stack services.

Whatever cloud assets you employ, it’s vital that you have support contracts in place to meet your customer obligations. Cloud Care allows you to enhance your SLAs to meet your obligations with ease.

Developer

Perfect for deployments that are undergoing development and require enhanced response to incidents, but are not yet mission critical.

developer

Standard

Cloud Care Standard delivers sub two-hour response for incidents of high severity. Mission critical incidents are supported via phone and online channels.

standard

Enterprise

For 24/7, 365 incident coverage, Cloud Care Enterprise delivers true rapid response via dedicated Account Management.

enterprise

 

Included

Cloud Care

Developer

Cloud Care

Standard

Cloud Care

Enterprise
Response time to incident 24 business hrs <8 business hrs <2 hours for business critical incidents <1 hour for business critical incidents
Response hours 08.30 - 17.30 Exc. weekends + public holidays 08.30 - 17.30 Exc. weekends + public holidays 24/7 Weekends + public holidays via call out< 24/7 Weekends + public holidays via call out<
Cloud Success Channel

Phone

Online2

Phone

Online2

Phone

Online2

Phone

Online2 

Product Categories for Cloud Care N/A

Azure

Umbrellar Cloud (Azure Stack)

Azure

Umbrellar Cloud (Azure Stack)

Azure

Umbrellar Cloud (Azure Stack)

$ Included $50 p/m //prod cat (ex GST) $300 p/m //prod cat (ex GST) $750 p/m //prod cat (ex GST)

1. ‘Incident’ is determined as an Umbrellar platform event that results in degraded service. Incidents also refer to customer alerts if proactive Alert & Event Management is subscribed to as part of Cloud Care.

2. Call Out is defined as our teams being available outside of Business Hours for response. Our call out team are raised by system alerting or inbound, incidents being raised through available phone channels.

3. ‘Online’ refers to Umbrellar Portal (https://portal.umbrellar.com). Phone refers to 0800 344 493.

4. Please refer to our service description document for full T&C

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