Enhance your SLA on Azure and Umbrellar Cloud powered by Azure Stack services

Regardless of the Cloud assets you deploy, it's vitally important that you have support contracts in place to meet your customer obligations. Cloud Care allows you to enhance your SLA's and meet those obligations with ease. 

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Need some help getting started? Get in touch with our Cloud Success Team

DEVELOPER
DEVELOPER

Perfect for deployments that are undergoing development and require enhanced response to incidents, but are not yet mission critical. 

STANDARD
STANDARD

Cloud Care Standard delivers sub two-hour response for incidents of high severity. Mission critical incidents are supported via phone and online channels.

ENTERPRISE
ENTERPRISE

For 24/7, 365 incident coverage, Cloud Care Enterprise delivers true rapid response via dedicated Account Management.

Cloud Care Options

  Included Cloud Care
Developer
Cloud Care

Standard

Cloud Care
Enterprise
Response time to incident 1

<24 business hrs.

<8 business hrs.

<2 business hrs for business critical incidents

<1 business hr for business critical incidents

Response hours 08:30 – 17:30

Exc. weekends + public holidays
08:30 – 17:30

Exc weekends + public holidays
24/7

Weekends + public holidays via call out 2
24/7

Weekends + public holidays via call out 2
Cloud Success Channels

Phone

Online 3

Phone

Online 3
Phone

Online 3
Phone

Online 3

Strategic Account Manager
Product Categories
Available for Cloud Care

N/A

Azure

Umbrellar Cloud (Azure Stack)

Azure

Umbrellar Cloud (Azure Stack)

Azure

Umbrellar Cloud (Azure Stack)

$

Included

$50 p/m p/prod cat (ex GST)

$300 p/m p/prod cat (ex GST)

$750 p/m p/prod cat (ex GST)

 

1.  ‘Incident’ is determined as an Umbrellar platform event that results in degraded Service. Incidents also refer to customer alerts if proactive Alert & Event Management is subscribed to as part of Cloud Care 

2. Call Out is defined as our teams being available outside of 08:30 17:30 for response. Our call out team are raised by system alerting or inbound cases being raised through available online or phone channels

3. ‘Online’ refers to Umbrellar Portal (https://portal.umbrellar.com). Phone refers to 0800 344 493.

 

 

Add CloudCare to your Azure and Umbrellar Cloud subscriptions

Upgrade your Service Level Agreement via the Umbrellar Multi-Cloud portal now

 
#105 LOGIN & UPGRADE

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Cloud Care